FAQ
What is an Aura Set?
An Aura Set is a curated bundle of little accessories matched by mood, color, and style. Instead of choosing random individual pieces, you choose the aura that feels most like you — then pick the set size that fits what you want.
Each set is styled around a specific aesthetic, such as Ballet Bow, Clean Gold, Candy Charm, or future Lumière moods.
What is the difference between Mini Set, Plus Set, and Gift Box?
Mini Set is the smallest version of the aura. It is perfect if you want to try the style or get a few cute everyday pieces.
Plus Set includes more items and gives you a fuller matching look.
Gift Box is the most complete version. It is designed for gifting, birthdays, best friends, or anyone who wants the full Lumière experience.
The exact items may vary by aura, but each product page will show what is included in that specific set.
What does each set include?
Each aura set includes a curated mix of accessories and little essentials based on the set size you choose.
Depending on the set, it may include items such as phone accessories, charms, hair clips, pouches, mirrors, bracelets, style cards, or gift packaging.
Please check the product page for the exact “What’s Inside” list before placing your order.
Can I choose the exact items inside my set?
Each set is curated to match the selected aura, so the full styling is designed by Lumière.
Some options may be customizable, such as phone model, initial, name, color, or selected charm details if available.
If a product allows customization, you’ll see the option before adding it to your cart.
Can I customize my name or initial?
Yes, selected Lumière pieces can be customized with your name, initials, or letters when the option is available.
Please make sure your spelling is correct before placing your order. Custom items are made based on the exact text you enter.
Can I choose my phone model?
If your set includes a phone case, you will be able to choose your phone model on the product page.
Please double-check your phone model before ordering. If your model is not listed, it may not be available for that set yet.
Are the sets handmade?
Some Lumière pieces may be handmade, customized, or assembled by hand, especially items with rhinestones, charms, initials, or decorative details.
Because of this, slight differences may appear between each piece. These small variations make every set feel more personal.
Will my set look exactly like the photos?
Your set will match the overall aura, color story, and product description shown on the product page.
Because some pieces are handmade or curated in small batches, tiny differences in placement, charm details, or accessory arrangement may happen.
The full aesthetic and value of the set will always remain consistent with the style you selected.
How long does it take to process my order?
Most orders are processed within 3-5 business days.
After your order ships, delivery usually takes 7–15 business days, depending on your country, shipping method, customs, and local carrier.
Customized or handmade items may take a little longer, especially during busy periods.
Once your order ships, you will receive a confirmation email with tracking information if tracking is available.
How long does shipping take?
Shipping time depends on your country and the shipping method available at checkout.
Estimated delivery time is usually shown at checkout.
International orders may take longer due to customs, local delivery delays, or peak-season shipping volume.
Do you ship worldwide?
Yes, Lumière offers international shipping to selected countries.
Available shipping options and rates will be shown at checkout after you enter your address.
Will I need to pay customs or import fees?
International orders may be subject to customs duties, import taxes, or local fees depending on your country.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order.
If your order has not started processing, we will do our best to help you change or cancel it.
Once a custom item has been made or your order has shipped, changes and cancellations may not be possible.
Can I return or exchange my order?
Non-custom items may be eligible for return or exchange if they are unused, unopened, and in original condition.
Customized items, personalized products, and made-to-order pieces cannot be returned unless they arrive damaged or incorrect.
Please contact us within 7 days of delivery if there is an issue with your order.
What if my item arrives damaged or incorrect?
Please email us within 7 days of delivery with your order number and clear photos of the issue.
If your item arrived damaged, incorrect, or missing something from your order, we will review it and help make it right.
Can I buy a set as a gift?
Yes. Lumière sets are designed to feel like little gifts.
Gift Box sets are especially recommended for birthdays, best friends, holidays, or self-gifting.
You can ship the order directly to the recipient by entering their address at checkout.
Do you include prices inside the package?
We do not include printed prices inside the package whenever possible, so your order can be sent as a gift.
Order confirmation and payment details will be sent to the email used at checkout.
How do I care for my Lumière pieces?
Please keep your accessories away from water, perfume, lotion, and harsh chemicals.
For rhinestone, pearl, charm, or metal details, avoid pulling or bending the pieces.
Store your items in a dry place when not in use to help them stay pretty for longer.
How can I contact you?
For order questions, customization requests, or support, please contact us at:
insidelumiere@163.com
Please include your order number if your message is about an existing order.