At Lumière, we strive to provide you with the best shopping experience possible. Please take a moment to review our shipping and refunds policy to ensure a smooth and hassle-free shopping journey.
We offer free standard shipping on orders over $49, and on orders under $49USD, we charge $6 for shipping. Customers are responsible for paying all applicable taxes and duties.
All orders are shipped with Yanwen Logistics, a trusted global carrier. You will receive a tracking number once your order is dispatched. Delivery typically takes 10–20 business days depending on your location.
Shipping Information:
Processing Time:
‧Orders are typically processed within 2-4 business days from the time of purchase.
‧During peak seasons or promotions, processing times may be slightly extended. We appreciate your patience.
Shipping Methods:
‧We offer standard shipping and expedited shipping options.
‧Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
Important Information
1. Estimated Delivery Time:
The delivery time listed is an estimate (ETA), and the majority of parcels (90%) are delivered within time frame. However, delays may occur due to factors beyond our control, such as bad weather, customs clearance, or transportation disruptions.
2. Accurate Contact Details:
• Provide a valid email address to receive updates about your order and shipping status.
• A phone number is required for delivery purposes in case the carrier needs to contact you.
3. Complete Shipping Address:
• Ensure your shipping address is detailed and accurate, including apartment/unit numbers if applicable.
• We are not responsible for delays or unsuccessful deliveries caused by incorrect, incomplete, or insufficient addresses.
4. Restricted Addresses:
• We do not ship to P.O. Box or military addresses (APO/FPO) using any shipping method.
5. Remote Locations:
• Shipping to remote areas, outlying territories, or islands may take significantly longer.
Contact Us:
‧If you have any questions or concerns regarding shipping or refunds, please reach out to our customer support team. We're here to assist you! service@lumiere.com
